Shipping Policy: Clear Talovira Delivery Information

Order Processing Under This Shipping Policy

After an order is successfully submitted, Talovira begins preparing it for shipment. The usual processing or handling time is 1–3 business days, excluding weekends and public holidays.

Processing may include confirming payment authorization, reviewing order details, preparing products, checking the shipping address, packaging the order, and transferring the package to a shipping carrier.

Order processing time is separate from carrier transit time. An order has not shipped merely because an order confirmation email has been issued. Shipment occurs after the package has been transferred to the applicable carrier.

Shipping Policy for Delivery Time Estimates

Once an order has shipped, the estimated transit time is generally 1–5 business days. In many cases, the estimated total period from placing an order to receiving it is approximately 2–8 business days.

Delivery estimates are provided as a guide and are not guaranteed arrival dates. The actual period may vary depending on destination, product availability, carrier conditions, weather, holidays, and other circumstances.

United States Shipping Area

Talovira currently ships orders within the United States. Available shipping methods and address eligibility may depend on the product, destination, carrier coverage, and options displayed during checkout.

Customers must provide a complete and deliverable address. Before submitting an order, carefully check the recipient’s name, street address, apartment or unit number, city, state, postal code, telephone number, and email address.

For questions about a particular destination or address type, contact Talovira before placing the order.

Shipping Costs and Checkout Information

Any applicable shipping charge will be displayed during checkout before the order is submitted. The amount may depend on available shipping methods, destination, order contents, promotions, or other checkout conditions.

Customers should review the full order total before completing payment. A promotional shipping offer may have separate dates, minimum purchase requirements, destination restrictions, or product exclusions.

Taxes, shipping charges, discounts, and the final order amount displayed during checkout should be reviewed carefully before the purchase is confirmed.

Tracking Information in the Talovira Shipping Policy

When tracking is available, Talovira may send a shipping confirmation message to the email address used at checkout. That message may contain a tracking number or a link to the carrier’s tracking page.

Tracking information may not update immediately. Carriers may need additional time to scan the package and display the first movement or estimated delivery information.

Keep your order confirmation and tracking details until the order has been delivered and inspected. These records can help customer support review a delayed or missing-package request.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for submitting accurate shipping information. An incorrect or incomplete address may result in a delay, unsuccessful delivery, package return, or delivery to an unintended location.

Contact Talovira Customer Support immediately if you discover an address error. Include your order number, checkout email, original address, and requested correction.

Talovira will make a reasonable effort to review the request, but an address change cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Additional shipping or reshipping costs may apply when a package is returned because the address submitted at checkout was incorrect, incomplete, or undeliverable, subject to applicable law and the circumstances of the order.

Shipping Policy for Delayed Orders

Delivery delays may occasionally occur because of carrier interruptions, severe weather, public holidays, high-volume periods, product availability, address problems, security reviews, or unexpected operational conditions.

If Talovira learns that an order cannot be shipped within an applicable promised period, we may notify the customer, provide an updated shipping estimate, request consent to the delay, or provide an option to cancel the affected unshipped order for an applicable refund.

Lost, Missing, or Marked-Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it, first check the mailbox, porch, entrance, garage, building office, reception area, parcel locker, secure delivery location, household members, and nearby neighbors.

Contact the carrier and request available delivery details. Carriers may have access to scan information or other delivery records that are not displayed on the public tracking page.

You may then contact Talovira and provide:

• Your full name and order number;
• The email address used during checkout;
• The shipping address;
• The tracking number;
• The date the package was marked delivered; and
• Information provided by the carrier.

Talovira will review the available order and tracking information. The outcome may depend on the carrier’s findings, delivery records, order details, and applicable consumer law.

Damaged Packages or Incorrect Products

Inspect the package and product promptly after delivery. If an item arrives damaged, defective, or different from the item ordered, contact customer support as soon as possible.

Include the order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and damaged area when relevant.

Keep the product and packaging until support provides instructions. Do not return a product without first reviewing the Talovira Return and Refund Policy and receiving any required return instructions.

Order Changes and Cancellations

Contact Talovira as soon as possible if you need to request an address correction, product change, or order cancellation. Provide your order number and a clear description of the requested change.

Talovira will review the order status, but changes and cancellations cannot be guaranteed. Once an order has entered processing or has shipped, it may no longer be possible to modify or cancel it.

A shipped order may need to be handled under the applicable return process after delivery. Customers should not refuse or return a shipment unless instructed to do so by Talovira or the carrier.

How This Shipping Policy Relates to Returns

This page addresses order processing, shipment, tracking, and delivery. Return eligibility, return instructions, exchanges, inspection, refund timing, and non-returnable items are governed by the separate Return and Refund Policy .

Talovira currently provides a 60-day return window for eligible items. A customer must contact support before sending a product back and must follow the approved return instructions.

Original shipping fees and return shipping costs may not always be refundable. Review the complete return terms before submitting a request.

Business Days and Estimated Timeframes

For this Shipping Policy, business days generally exclude weekends and public holidays. Orders placed outside regular business days may begin processing on a later business day.

All processing and delivery timeframes are estimates unless a specific guaranteed service is expressly identified during checkout. A tracking estimate supplied by a carrier may change while the shipment is in transit.