Return and Refund Policy: Simple Talovira Return Rules

60-Day Return and Refund Policy Window

Talovira provides a 60-day return window for eligible products. A return request must generally be submitted within 60 calendar days after the order is delivered.

The delivery date shown by the shipping carrier may be used to calculate the return period. Customers should inspect products promptly after delivery and should not wait until the end of the return window to report damage, defects, missing pieces, or incorrect products.

Return requests submitted after 60 days may not be accepted unless applicable law requires another result or Talovira confirms an exception in writing.

Eligibility Under the Return and Refund Policy

To qualify for a return, the product should generally meet all applicable conditions below:

• The return request is submitted within 60 days after delivery.
• The product is unused, unworn, unwashed, unaltered, and undamaged by the customer.
• The product is in the same general condition in which it was received.
• Original packaging, tags, labels, manuals, accessories, components, and included pieces are returned when applicable.
• The customer provides valid proof of purchase, such as an order number, confirmation email, or receipt.
• The customer contacts Talovira and receives the applicable return instructions before sending the product back.

Talovira may request photographs, videos, packaging details, a description of the product’s condition, or other information reasonably needed to review return eligibility.

Products That May Not Be Returnable

Certain products may not qualify for return. Examples include:

• Products that have been used, worn, washed, altered, assembled incorrectly, or damaged after delivery.
• Products missing original packaging, accessories, components, manuals, tags, or other included items.
• Personalized, customized, engraved, or made-to-order products, unless they arrived damaged, defective, or incorrect.
• Final-sale, clearance, or promotional items that were clearly identified as non-returnable before purchase.
• Products returned after the stated return period without an approved exception.
• Products sent to an address without first contacting customer support and receiving return instructions.

Product-specific return limitations, when applicable, may be displayed on the product page or during checkout. Customers should review those details before purchasing.

How to Start a Return Request

Contact Talovira Customer Support before shipping a product back. Choose a clear subject such as Return Request and provide enough information for the request to be reviewed.

Your message should include:

• Your full name;
• Your Talovira order number;
• The email address used during checkout;
• The product you want to return;
• The reason for the return;
• The date the order was delivered;
• Clear photographs when relevant; and
• The resolution you are requesting.

Damaged, Defective, or Incorrect Products

Inspect the product and package as soon as the order arrives. Contact Talovira promptly if an item is damaged, defective, missing important components, or different from the product ordered.

To help the support team review the issue, include:

• Your order number and checkout email;
• A clear explanation of the problem;
• Photos of the complete product;
• Close-up photos of the damage or defect;
• Photos of the outer and inner packaging;
• A photo of the shipping label; and
• Photos of included or missing pieces when relevant.

Keep the product, original packaging, labels, and accessories until Talovira provides instructions. Do not discard or return the product before the request has been reviewed.

Depending on the circumstances and available stock, an approved resolution may involve a return, replacement, exchange, refund, or another appropriate solution.

Return Shipping Costs and Packaging

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect because of an error associated with the order.

Original shipping charges may not be refundable unless required by applicable law or specifically confirmed by Talovira Customer Support.

Approved return products should be packaged securely to reduce the risk of damage during transportation. When applicable, use suitable protective material and retain the shipping receipt and tracking number.

Talovira is not responsible for a return package sent to an incorrect address or without following the approved instructions, except where applicable law requires otherwise.

The separate Talovira Shipping Policy explains order processing, delivery estimates, tracking, address issues, and missing-package procedures.

Returned Product Inspection

After an approved return is received, Talovira may inspect the product and compare its condition with the order information, return request, photographs, packaging, accessories, and other available records.

After inspection, Talovira will determine whether the return and refund request is approved, rejected, or requires additional information.

Refunds Under This Return and Refund Policy

If a refund is approved, Talovira will process the eligible amount using the original payment method or another legally permitted method when necessary.

The amount refunded may depend on the approved product value, applicable shipping charges, discounts, promotions, partial returns, and other circumstances associated with the transaction.

After Talovira processes an approved refund, the customer’s bank, card issuer, or payment provider may need additional business days to post the funds to the account.

Refund posting time is controlled by the relevant financial institution or payment provider and may differ depending on the original payment method.

Product Exchanges

Exchanges are subject to product availability. Talovira cannot guarantee that the same product, size, color, bundle, or configuration will remain available when the original item is returned.

In some cases, the most practical process may be to complete an approved return and then place a separate order for the desired product.

Customers should contact support before returning an item for exchange. Do not assume that submitting a new order automatically cancels or replaces the original purchase.

Order Changes and Cancellations

Contact Talovira as soon as possible if you need to request an order cancellation or change. Include the order number, checkout email, and a clear description of the requested action.

Talovira will review the order status, but a cancellation or modification cannot be guaranteed. Once an order has entered processing or has been transferred to a carrier, it may be too late to change or cancel it.

A shipped product may need to be delivered first and then handled through the standard return process. Customers should not refuse a delivery or send a product back unless instructed by Talovira or the carrier.

Late or Missing Refunds

If Talovira has confirmed that a refund was processed but it does not yet appear in your account:

1. Check the original payment account again.
2. Confirm that you are reviewing the same card, bank account, or payment method used for the purchase.
3. Contact the card issuer, bank, or payment provider and ask about pending refund transactions.
4. Allow the provider’s normal posting period to pass.
5. Contact Talovira if the provider cannot locate the refund after the applicable processing period.

When contacting support, include the order number, refund confirmation details, payment method type, and any information provided by your financial institution. Do not send full card numbers or account passwords.

Personal Information Used for Returns

Talovira may use information submitted with a return or refund request to identify the transaction, communicate with the customer, prevent fraud, review eligibility, process shipping, document the resolution, and comply with legal or accounting requirements.

This information may include the customer’s name, email, shipping address, order number, product details, photographs, tracking records, return reason, payment information, and customer-support messages.

Review the Talovira Privacy Policy for more information about personal information and customer privacy choices.

Return and Refund Policy Questions