Last updated: October 23, 2026

This policy applies to orders placed at talovira.shop (Talovira) and delivered to the United States, Canada, Australia and New Zealand.

Return window

You can return any item within 30 days of delivery.

Change of mind

  • The item must be unused, unwashed and in its original condition and packaging.
  • You pay the cost of shipping the item back to us.
  • There is no restocking fee.

Return address

All returns, from every country we ship to, are sent to:

Talovira Returns
113 W Southern Heights Ave, Louisville, KY 40214, USA

Please email us for a return authorization before you send anything.

Return shipping costs

  • Change of mind (all countries): you pay the return postage.
  • Canada, Australia and New Zealand: for a change-of-mind return you pay the international return postage and any fees your carrier charges for sending the parcel to us. We recommend a tracked service.
  • Damaged, defective or wrong items: we pay the return shipping, or we send a replacement or refund without asking you to send the item back.

Damaged, defective or wrong items

If an item arrives damaged, defective, different from what you ordered, please email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or give you a full refund, and you do not pay any return shipping.

How to start a return

  1. Email support@talovira.shop with your order number and the item(s) you want to return.
  2. We reply within 1 to 2 business days with a return authorization and the address to send the item to.
  3. Send the item with a tracked shipping service and keep your receipt.

Please do not send items back without contacting us first, as we may not be able to match the parcel to your order.

Refunds

When we receive and check your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or payment provider may need a few extra days to show the credit. Standard shipping was free, so there is no shipping charge to refund or deduct.

Exchanges

If you need a different size or option, email us. If it is available we can exchange it; otherwise we refund your return and you can place a new order.

Cancellations

You can cancel an order for a full refund by emailing us before it ships. Once an order has shipped, the return process above applies.

Contact

Store: Talovira (talovira.shop)
Email: support@talovira.shop
Address: 113 W Southern Heights Ave, Louisville, KY 40214, USA
Customer service hours: Email support (US Eastern Time)
Response time: within 1 to 2 business days